Service Manager for European Commission
remote
Full Time
Specialised experience in functional and Conformance Testing, SLA monitoring, and compliance.
A solid background in IT service management, particularly within customs or related sectors.
The consultant will be equipped with a laptop by the European Commission for the duration of their assignment.
Key Responsibilities:
Project Support Office (PSO) Activities:
Review specifications and deliverables from the software development team.
Provide consultancy in system architecture and project management.
Assist with project planning, reporting, and Steering Committee organization.
Participate in technical meetings and serve as a backup for other Central Project Team functions.
Deployment Support Activities:
Facilitate the timely delivery, deployment, and rollout of CBAM system releases.
Support the provisioning of hosting environments, organization of testing activities, and coordination with stakeholders and users.
Aid in the creation and maintenance of Service Level Agreements (SLAs), Terms of Conditions (ToC), Security Policies, and Plans.
Oversee the CBAM Service Desk operations and monitor service delivery compliance.
Organize and conduct user training programs.
Business Continuity and Incident Management:
Manage major incidents, coordinate troubleshooting efforts, and participate in crisis management meetings.
Facilitate communications with stakeholders and support change management initiatives.
Contract Type: B2B contract.
Travel: 1 to 2 times travel to Luxembourg per month is expected.
Duration: The position is scheduled to begin next month and is anticipated to last for a minimum of 10 months, with the possibility of extension.
Start Date: The role will start upon contract signing.
Deliverables:
Responsibilities include creating a detailed work plan, monthly service reports that outline performed actions, and a comprehensive final report summarising activities, alignment with technical specifications, and outcomes.
This position is perfect for professionals who are looking to contribute to a vital IT project within the European Commission, playing a key role in the successful deployment and management of the CBAM IT system. We invite candidates who are prepared to leverage their expertise in this challenging and rewarding environment.
ITSharkz as a leading recruitment agency working with the European Commission, we are pleased to announce an opening for a Senior Service Manager within the Customs IT Systems sector of Unit B3. This role is pivotal in ensuring the seamless and timely delivery of services for the CBAM IT system, which is under active development. This position offers an unparalleled opportunity to engage in the cutting-edge development of customs IT systems, providing critical support and management to ensure a smooth transition to the new CBAM IT framework.